Support Engineer

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

Why to join TCS

? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment

We are looking for

a Support Engine

e

r. In this role you wi ll:Collaborate closely with cross-functional teams (Regulatory Operations, IT Security, QA, Validation) to meet compliance and audit readine ss.Maintain comprehensive documentation, including SOPs, user manuals, knowledge base articles, and incident lo gs.Participate in validation testing (IQ/OQ/PQ) and periodic system reviews within GxP-regulated environmen ts.Assist in system upgrades, patch testing, and user acceptance testing (UAT) to support uninterrupted business operatio ns.Proactively identify and drive opportunities for process automation, system optimization, and user experience enhancemen ts.Troubleshoot critical production issues, including system unavailability and data integrity issues, and propose resolutions or workaroun ds.Ability to replicate & diagnose issues using industry-standard tools and techniques (e.g., FTP, Postman, AWS Tools), and propose resolutions or workaroun ds.Provide end-to-end support (L1–L3) for Veeva RIM and Veeva SafetyDocs platforms, including issue diagnosis, resolution tracking, and proactive system monitori ng.Veeva API: Collaborated with the BOT development team to provide Veeva RIM API endpoints to facilitate automation and system integrati on.Learning Management Coordinators: Contributed to the setup of the Veeva RIM Trainings module within the eLMS Quality Suite, enabling streamlined training compliance tra ck.PleaseReview: Serve as a technical point of contact for both Standalone and Veeva-integrated PleaseReview applications, managing user access, configuration, and performance optimization and licenses manageme nt.ISI Toolbox: Support the setup and maintenance of ISI Toolbox, ensuring accurate installation, patching, and integration with other internal syste ms.Lorenz docuBridge: Manage the full lifecycle of Lorenz docuBridge, including user provisioning, license manageme nt.Lorenz iSubmit: Support the installation, configuration, and issue resolution of the iSubmit application, ensuring compliance with internal and external submission standar ds.Word Templates: Worked configuration and of the Starting Point Template application used in regulatory document workflo ws.iLovePDF: Install, configure, and troubleshoot iLovePDF and other auxiliary document processing tools for high-volume regulatory submission tas ks.ServiceNow: Be responsible for Request and Incident tickets and/or customer escalations and drive progress until resoluti

on. Mandatory Ski lls:Fluent Engl ish.Experience with the life science and healthcare indus try.Knowledge of GxP, 21 CFR Part 11, Annex 11 and validation processes in a regulated environm ent.Strong technical skills in configuration, and issue resolution in Windows-based enterprise environme nts.Familiarity with ticketing systems (e.g., ServiceNow) and Request/ incident/change management proces ses.Excellent interpersonal skills and the ability to communicate clearly with both technical and non-technical stakehold ers.Ability to work independently and collaboratively across global, cross-functional te ams.Experience with documentation tools and version control systems is a p

lus. >>>>

;> What do we offer?TCS Benefits – B razil:Health ins uranceDenta l PlanLife ins uranceTransportation vo uchersMeal/Food V oucherChildcare assi stanceG ympassTCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to asso ciatesPartnership wit h SESCReimbursement of Certific ationsFree TCS Learning Portal – Online courses and live tr ainingInternational experience oppor tunityDiscount Partnership with Universities and Language S choolsBring Your Buddy – By referring people you become eligible to receive a bonus for eac h hireTCS Gems – Recognition for perfo rmanceXcelerate – Free Mentoring Career Pl atformTata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection pr ocess.At Tata Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects each person. Our motto is Inclusion without exce

ption. At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a

TCSer!