Booking Desk Representative
ZIM
We are seeking for a Booking Desk Representative who will handle with:
- Receive, analyze, process, confirm, adjust, and cancel bookings via platforms/EDI (e.g., INTTRA, MyZIM), covering general cargo, IMO, reefer, OOG, etc., in line with established KPIs.
- Provide customer service and support via email (ZRM) and telephone, mainly regarding Customer Service (CS) matters, as well as handling Sales Leads received from overseas offices.
- Monitor cargo readiness, deadlines, container status, and VGMs, proactively managing deadlines to minimize cargo rollovers and ensure shipment readiness.
- Handle LAR requests and provide general customer support throughout the pre-shipment process.
Countries & Business Development
REQUIREMENTS
- Degree in Trade International business, or related areas
- Upper intermediate to advanced English level
- Office 365 mainly excel and word
- Customer Service Ability
- Multi-task
- Customer-oriented
Vaga publicada há 1 dia atrás
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Candidate-se rapidamente pelo email: Requisitos e qualificações: O que você fará no dia a dia: Prospecção ativa via telefone, WhatsApp, e-mail e redes sociais; Qualificação de leads e agendamento de reuniões comerciais; Uso de CRM para organização do funil e...
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