Quality Manager (ISO & Process Management)

Purpose

Manage the Quality function, including the Integrated Management System (IMS) and organizational processes, ensuring compliance with applicable ISO standards, legal, regulatory, and corporate requirements. Promote operational excellence, continuous process improvement, customer satisfaction, and the achievement of the organization’s strategic objectives.

This position is based in Manaus, AM, Brazil. Candidates must submit their resumes in English.

Key Responsibilities

Quality Management and Management Systems

Deploy and drive corporate quality, process management policies, strategies, and guidelines within Brazil. Ensure operational compliance with applicable ISO standards (ISO 9001, ISO 14001, ISO 45001, ISO 17025, and others). Act as the organization’s representative before certification bodies, customers, and external auditors. Ensure the maintenance and renewal of existing certifications.

Process Management

Lead initiatives related to process mapping, standardization, and optimization. Promote a process-oriented management culture and continuous improvement mindset. Identify opportunities to increase productivity, improve operational efficiency, and reduce waste. Ensure alignment between processes, functions, and the company’s strategic objectives. Develop and monitor process performance indicators.

Team Management

Lead, develop, and evaluate the Quality and Process Management team. Define departmental goals, responsibilities, and priorities. Promote the technical and behavioral development of employees. Foster a culture of quality, compliance, and continuous improvement. Manage departmental resources and budget.

Audits and Compliance

Approve and oversee the annual internal audit program. Ensure organizational readiness for external and customer audits. Monitor the implementation and effectiveness of corrective and preventive actions. Ensure compliance with applicable legal, regulatory, and normative requirements. Manage risks related to quality and compliance.

Performance and Results Management

Monitor results and implement actions to improve organizational performance. Prepare executive presentations for senior leadership and management. Lead Management System review meetings. Ensure quality indicators are aligned with the company’s strategic objectives.

Nonconformity Management

Ensure the effective management of internal, external, and audit-related nonconformities. Ensure thorough root cause analysis and the implementation of effective corrective actions. Assess impacts and risks associated with nonconformities. Monitor recurrence and corrective action effectiveness indicators.

Customer and Stakeholder Relations

Represent the Quality function with strategic customers. Participate in supplier and customer performance evaluations. Act in critical situations related to quality issues. Promote initiatives to enhance customer satisfaction.

Education

Bachelor’s degree in Engineering, Business Administration, Quality Management, or a related field.

Technical Knowledge

ISO 9001, 14001, 45001 & 17025. Quality Management Tools. Risk Management. Lean Manufacturing. Power BI or equivalent business intelligence tools. Budget Management.

Preferred Qualifications

ISO Lead Auditor Certification. Lean Six Sigma Green Belt, Black Belt, or Master Black Belt Certification. Advanced English proficiency. Experience with multiple ISO certifications.

Behavioral Competencies

Strategic thinking; Systems thinking; Strong analytical skills. Decision-making capability; Conflict management; Executive communication. Negotiation skills; Influence and stakeholder engagement. Change management; People development.; Results orientation. Customer focus & Resilience.

If you are passionate about quality, continuous improvement, and people development, and are looking for a company with an excellent work environment, submit your resume and join us on this journey.